Aventior offers comprehensive managed services encompassing the monitoring, management, and support of IT systems. Our dedicated team takes pride in handling operations, maintenance, upkeep, security, and various other tasks on behalf of our clients, enabling them to prioritize and focus on their primary business endeavors.
Our managed services are tailored to each client’s specific needs, ensuring a highly personalized approach. We follow a structured process that aligns with our client’s requirements, comprising the following steps:
Discovery & Assessment
We thoroughly examine and evaluate the existing IT environment to gain a comprehensive understanding of our client’s unique challenges and goals.
Solution Design and Planning
Based on the assessment, we design a customized solution that addresses the specific needs and objectives of our clients. We meticulously plan the implementation process to ensure seamless integration.
Implementation and Migration
Our skilled team takes charge of implementing the designed solution, including any necessary migration tasks. We ensure a smooth transition while minimizing disruption to business operations.
Once the implementation and migration are complete, we activate the managed services, ensuring all systems and processes are up and running according to the agreed-upon service level agreements (SLAs).
Ongoing Management and Support
We provide continuous management and support to maintain the performance, security, and reliability of our client’s IT systems. Our team monitors, manages, and resolves any issues proactively, ensuring optimal operations.
We believe in constantly enhancing our services. We actively seek feedback, analyze performance metrics, and identify areas for improvement, ensuring that our clients receive the best possible managed services experience.
By following this structured approach, we ensure that our managed services are tailored to our clients’ requirements, providing them with personalized, efficient, and reliable IT support.
What we offer?
ServiceNow Managed Services :
Our ServiceNow Managed Services offer comprehensive support and maintenance for your ServiceNow environment, ensuring optimal performance and leveraging its full potential. Here are the key aspects of our services:
We handle the maintenance and support of your IT Service Management (ITSM) application, covering critical areas such as Incident Management, Problem Management, Change Management, and Service Request Management.
We provide ongoing support and maintenance for all your ServiceNow integrations, including but not limited to Metrics and Surveys, Pager Duty, Intune, Azure AD, SolarWinds, Third-Party Custom Integrations, and many more.
We take responsibility for maintaining the ITOM application, configuring discovery processes, and ensuring the smooth functioning of mid servers.
Our team performs regular patch maintenance on a monthly basis, ensuring your ServiceNow instance remains up-to-date with the latest security enhancements and improvements.
We provide support efforts in maintaining the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) to ensure accurate and reliable data for effective IT asset and service management.
Our team supports Natural Language Understanding (NLU) models for Virtual Chat, enhancing the chat experience and facilitating intuitive interactions.
We create customized reports and dashboards tailored to your specific requirements. Additionally, we implement performance analytics and publish recommended Key Performance Indicators (KPIs) for insightful data-driven decision-making.
We take care of maintaining your mobile applications, such as Now Mobile and Agent Mobile, along with their respective configurations.
DevOps Managed Services :
At Aventior, our DevOps Managed Services offer a range of essential capabilities to support your software development and deployment processes. Here’s how we can assist you:
Continuous Deployment (CI/CD)
cloud infrastructure, whether it's
on AWS, Azure, or Google Cloud,
by providing cost optimization
strategies, resource provisioning,
and management of cloud-based
management tools to automate
the setup and maintenance of
servers, ensuring consistency
and reducing manual errors.
measures and help you achieve
compliance with industry
standards and regulations,
ensuring the protection of your
applications and data.
With our comprehensive DevOps Managed Services, you can streamline your development and deployment processes while benefiting from enhanced efficiency, scalability, and security measures.
Benefits of availing Aventior’s Managed Services:
Proactive Monitoring and Management
Service-Level Agreements (SLAs)
Scalability and Flexibility
Expertise and Specialization
Focus on Core Business
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